What is Nyanca?
Nyanca is an online store offering self care and personal care products to help you feel and look your best every day.
Where are you based?
We’re an online store and ship across many locations. Our main warehouse is based in United States.
How can I contact you?
You can reach us through our contact page or email us at support@nyanca.com anytime. We usually reply within 24 hours.
What kind of products do you sell?
We sell skincare, haircare, grooming, wellness, and personal care tools designed to support your self care routine.
Are your products safe to use?
Yes! All our products are tested, quality-checked, and safe for regular use. Please read instructions before use.
Can I see ingredients before buying?
Yes, every product page includes a full list of ingredients and usage instructions for your safety and satisfaction.
Are your products cruelty-free?
Many of our products are cruelty-free. Please check individual listings to confirm specific certifications and labels.
How do I place an order?
Just choose your favorite items, add to cart, and proceed to checkout. It’s fast, safe, and easy.
How long does shipping take?
Shipping usually takes 5–10 business days, depending on your location. We'll update you with a tracking number.
Do you offer international shipping?
Yes, we ship to many countries. Shipping fees and times may vary based on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door.
What if my order is late?
If your order hasn’t arrived within the expected time, please contact us. We’ll help you track it or fix the issue.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment options at checkout.
Is my payment information safe?
Yes, we use secure encryption to protect your data. Your payment info is never stored or shared.
Can I return a product?
Yes! If you’re not happy, you can return unopened items within 14 days. Please read our return policy.
How do I request a refund?
Email us your order number and issue. If approved, we’ll process your refund within 5–7 business days.
What if I received a damaged item?
We’re sorry! Send us a photo and your order number. We’ll send a replacement or refund right away.
Do I need to create an account to order?
No, you can checkout as a guest. But creating an account helps track orders and save your details for next time.
How can I reset my password?
Click "Forgot Password" on the login page. We'll send you a link to reset it quickly.
How do I update my address or info?
Log into your account and go to settings. You can update your shipping info anytime.
Do you offer discounts?
Yes! We regularly offer discounts and deals. Sign up for our newsletter to never miss a sale.
Can I use multiple discount codes?
Only one discount code can be used per order. Choose the one that gives you the best deal.
Do you have a referral program?
Coming soon! You’ll be able to refer friends and earn discounts on your next purchase.